Dear Sellers,

We know your time is valuable and that a quick and informative reply is important to you and the productivity of your business. In an effort to improve the efficiency of communicating with the FillZ Customer Support Team we'd like to share some helpful tips for contacting FillZ in a way that ensures we can better assist you.

What item(s) are you referring to? When inquiring about an item or multiple items please include the SKU(s) or ISBN/ASIN/UPC(s). If you're inquiring about an order or multiple orders, please provide the FillZ Order ID.

Be detailed and specific. Whether reporting an issue or sharing pricing discrepancy please provide as much detail as possible, and of course include those examples! What exactly is happening? What are your desired results? The more detailed the email the easier it is for us to quickly identify and resolve the problem!

Don't hesitate! If you experience any kind of difficulty with your account, whether it's a technical error, a function that doesn't work quite like it used to, or you've noticed anything that concerns you at all, please let us know immediately. The sooner we hear your concerns the sooner we can address them. It's often difficult to investigate an issue that occurred days, weeks, or months previous to your contact. No problem is too small to mention.

Examples:

SKU0001 is priced at 12.00 on Amazon.com. According to my pricing strategy it should be priced at 14.00.

I sold item SKU0045 on Amazon.com 2 days ago, but it just sold on Alibris. The order numbers are 756214 and 756375.

At about 10am EST I received the following error message (include error message). My coworker and I were both using the Inventory Input page from different computers and another coworker was processing orders. We've never seen this error before. It's been happening for about 15 minutes now.

We enjoy working with each of you everyday and we certainly hope that some of these tips help!

Happy Selling!

Jessica

New Features A1Books Order Confirmation - We've added support for A1Books order confirmation. When you move your A1Books order to "Shipped" status we will automatically send a confirmation to A1Books. When A1Books has processed the confirmation your order will show as confirmed in your A1Books seller account. If you use custom order folders, please remember to leave your A1Books order in "Shipped" status for at least 1 hour so FillZ has sufficient time to generate and export the confirmation. New option for venue specific item notes - We've added a "Prepend venue-specific text to item note" field to each marketplace configuration. The new field is similar to the existing "Append venue-specific text to item note" option, but will place the text at the beginning of your item descriptions rather than at the end. To populate the field on a particular marketplace, go to "Settings" -> "Marketplaces" -> "Configuration for ___". Once you've saved your changes please purge the marketplace to add the text to your existing listings. Marketplace News Barnes & Noble - Barnes & Noble recently announced that third party sellers can now list new and used CDs and DVDs on the Barnes & Noble platform. FillZ is currently in discussion with Barnes & Noble to ensure FillZ can support this new and exciting feature. Amazon.com - As of mid-May, Amazon.com is no longer posting announcements to the Discussion Boards with the exception of product recall notices. The announcements will be posted to your Seller Account home page under "Headlines".

New Seller Corner I added an image to an existing listing. Why isn't it showing on eBay? If you've added an image url to an existing listing you will need to initiate an Update All to append it to your eBay listing. To initiate an Update All, log into your FillZ account and go to Settings -> Marketplaces. Click the Update All button underneath Configuration for eBay and confirm. Please note that we recommend you include the image url when you first create the listing through FillZ. CS Tip Upgrade your browser! An old internet browser version or even brand new beta version can cause unnecessary headaches when using FillZ. Please be sure to keep your internet browser up to date, so it can support all of FillZ' features. Referral Program FillZ rewards clients who refer our business to their friends and associates. Here's how it works:      1. You spread the word about FillZ.      2. A new client references your FillZ user name or store name at sign-up. **It is very important for the new seller to use either of these two identifiers.      3. We credit your account in the amount that the new client pays to FillZ after the first full month of chargeable services. It's that easy!